Brantford Power continues to improve our level of service. We strive to answer your questions and resolve your concerns in a friendly and efficient manner to provide you with a positive customer experience.
Customer Satisfaction Survey
Brantford Power works with a global leader in customer management to complete ongoing telephone customer satisfaction surveys on our behalf. We continue to gain a better understanding of our customers, and to listen to what they have to say about their interactions with us so that we can improve. While your participation is strictly voluntary, we encourage you to participate if contacted.
The Ontario Energy Board (OEB) has developed an annual Scorecard to measure and communicate Brantford Powers’ performance in four critical areas:
- effectiveness and improvement in customer focus;
- operational effectiveness;
- public policy responsiveness; and
- financial performance.
Low-income Energy Assistance Program (LEAP)
LEAP was created to help individuals who are struggling to pay their energy bills.
Conditions Of Service
The Conditions of Service describe Brantford Power’s policies with respect to electricity distribution and its related operations, and the joint obligations of Brantford Power and its customers.